Decor Policy

LAST UPDATED: APRIL 2023 

Please read these Decor Policy (“Terms”, “Terms of Service”, "Policies") carefully before using any services provided by Designery Mundo. Your use of our Services is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients, customers and others who wish to use the Service.

By commissioning or using Designery Mundo you agree to be bound by these Terms. If you do not agree with any part of the terms then you should not use our Services. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Book our services: To book Designery Mundos services, the  contract must be signed by the Client and deposit paid by indicated due dates. The services' cost will be the value shown on the invoice, and full payment is due no later than one day before the event date or event set up date or delivery date for arrangements, whichever comes first.

Deposits: The Client must make a 50% deposit as indicated on the invoice by any stated due date to lock in the price and guarantee service availability for requested date.

Planning:  As part of your order and at no additional charge, we offer our planning services including but not limited to your initial consultation, research, written proposal, and revisions, and related research. As well as phone communication via phone and email.

Payments Accepted: At the moment we are only accepting payments via Zelle, Venmo and Cashapp.

Decor Rentals: All re-usable equipment, including but not limited to frame, and fabric, etc., are the property of Designery Mundo and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement, or damage. If our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the item's repair or replacement cost. 

Payment Policy: All payments must be made according to the stated payment schedule. 50% of the invoice total is required as a deposit. However, the full invoice payment can be made with the balance due at least two days before the event delivery/setup date. Failure to make payments by the due date or on time may result in any or all of the following: 

· Release of event delivery/setup date and time.

· A $50 fee to reinstate the event date and time.

· Termination of the contract.

Refund and Cancellation Policy: The Client maintains the right to cancel at any time before the delivery date; however, a cancellation fee may apply. Refunds will be calculated based on items purchased specifically for your event (including but not limited to custom balloons or accessories if applicable) as well as accumulated time invested in your event (including but limited to the site visit, etc.). Refunds must be requested in writing by email only and will be processed within 14 business days from the time of receipt of the request. Refunds total will be considered as follows:

· Refunds requested more than three weeks to the event: total monies paid

· No refund will be made after delivery has been made or accepted.

Venue: Rules and regulations of all event sites are the responsibility of the Client. The Client shall provide a copy of all pertinent rules to us before securing our services. 

Delivery/Setup/Pickup: Access to event location must be secured and confirmed by the Client to ensure timely setup. Designery Mundo cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete delivery/setup services. Delivery to additional locations (i.e., hotel/home/church, etc.) not mentioned in the order will incur additional delivery and setup fees.

Delivery: Decorating staff will arrive on-site at any time within the delivery/setup window. 

Setup: Setup is included in the cost of decor unless otherwise stated on the client invoice and includes placement of all decor items (rentals equipment or balloon decor) in a predetermined area or as seen fit by the delivery/setup team.

Return Pickup: Pickup staff will arrive onsite within the hour of the stated pickup time. If the venue has any restrictions that may affect our ability to return pickup, including but not limited to specific closing time, the fee per hour policy, etc. In that case, it is the clients' responsibility to make Designery Mundo aware of such restrictions. 

Onsite Changes: Our mission is to make you and our balloons look great.. If we cannot complete the decor as designed and planned due to unforeseeable circumstances at the event venue or client preference. In that case, we will assess a change fee if we incur any additional labor or material expense due to such changes.

Venue: Rules and regulations of all event sites are the responsibility of the Client. The Client shall provide a copy of all pertinent rules to us before securing our services. 

Arrival: Access to event location must be secured and confirmed by the Client to ensure timely setup. Decorating Staff will arrive onsite within the hour of installation time specified. Designery Mundo cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete decor services as described in this agreement. 

Limitation of Liability: Neither Designery Mundo nor Client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force manure or any forces beyond reasonable control. Designery Mundo is not responsible for severe inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that Designery Mundo will make every effort to accommodate date changes as permitted by our schedule. If incapacitating illness, injury, or emergency to the agreed-upon Designery Mundo shall substitute a balloon artist of equal or greater skill at no additional cost to the Client. If no replacement can be found, Designery Mundo and Client will be discharged of all obligations under this agreement, and all deposits returned. We are not responsible for accidents or injuries related to our decor caused by mischief or mishandling by the Client, guests, or site staff. The Client agrees to indemnify and hold Designery Mundo harmless of and from all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work of Designery Mundo.

The following applies for all Balloon Decor and Arrangements

Sole Balloon Artist: Designery Mundo will be the sole exclusive balloon decor provider for your event. 

Material Guarantee: All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, Designery Mundo reserves the right to make any last minute changes (at our discretion based on availability of materials at time of the event). We reserve the right to substitute an item of like kind and quality. 

Helium: We do not offer helium-filled designs due to the high cost and supply storage associated with acquiring helium in the current market. Many helium designs can be adapted to air-filled designs which last longer and offer unlimited decor possibilities.

Disclaimer: We use professional equipment and material as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures. 

Inclement Weather Clause: Designery Mundo shall not be responsible should weather conditions make it impossible to setup decor service (as described in this agreement). This includes, but not limited to strong winds, rain or snow. However, if inclement weather prevents delivery of agreed decor, A FULL REFUND WILL BE ISSUED PROMPTLY.

Outdoor Decor: We use only the highest quality products and techniques to build your decor. However, due to the general nature of balloons, we CANNOT guarantee that balloons will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. If inclement weather conditions make it difficult or impossible to produce as specified Designery Mundo will do its best to be flexible with providing decor alternatives. It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.